Terms and Conditions

Website Terms and Conditions

(1) Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website, provided that: (a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system; (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent; (c) you must not edit or otherwise modify any material on the website.

(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Restricted access
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion.

(6) Bulletin board / chat room / comments
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website for any purposes related to marketing without our express written consent. You must not use our website to copy, publish or send mass mailings or spam. You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime. We reserve the right to edit or remove any material posted upon our website.

(7) Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(8) Entire agreement
These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(9) Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(10) Our contact details
The full name of our company is Windnostics Limited. You can contact us by email to: enquiries@windnostics.com.com.

These terms and conditions are based on a freely-available template created and distributed by www.website-law.co.uk.

Privacy Policy

This website is operated by Windnostics Limited (“we”, “us” or “Windnostics”) and we are a controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR) 2016/679; this means that we are responsible for, and control the processing of, the personal information you provide to us when using this website in accordance with this Privacy Policy. Windnostics understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner, we have therefore created this Privacy Policy Statement in order to demonstrate our commitment to the privacy of our clients.

Here at Windnostics Limited we take your privacy seriously and will only use your information to administer your account and to provide the products and services you have requested from us. All information provided by you will be treated securely and strictly in accordance with the General Data Protection Regulation (GDPR) 2016/679.

(1) Personal information which we collect
You may give us personal information by completing online forms on one of our sites or by corresponding by phone, e-mail, webchat or posting material on our official social media sites. This also includes information you provide to us when you open a credit account, make a purchase, submit an enquiry and search for a product or service. We also collect personal information about you and others in the event of a complaint or dispute with us or if you are involved in a legally recordable incident at our premises or third-party location (e.g., in relation to a Health and Safety incident). We'll only ask for information necessary to provide services to you and it's always your choice whether you share such details with us. This information may include: 

(a) Your full name
(b) Postal address
(c) Email address
(d) Telephone number
(e) Mobile telephone number
(f) Payment / banking details
(g) Billing / delivery address
(h) Image data
(i) Technical data and schematics
(j) Site details

(2) Information we receive from other sources
We may also receive information from you from other sources (e.g., a company member association or trade organisation) which we will add to the information we already hold about you in order to provide our products and services in accordance with your requirements and to ensure the quality of data we have on your account(s) is maintained properly. We may also obtain information about you from social media providers such as Twitter and Facebook or from third party websites you have left commentary feedback about us.

(3) How we will use the information about you
We will collect personal information in order to take the necessary steps in preparation of, or to fulfil our obligations under a service contract:
(a) Service Provision – provide communications about organising, booking and scheduling services being specifically provided to you (we may be unable to process your orders or manage your account if you do not provide us with this data).
(b) Account Updates – send details of any new, amended or cancelled services, account details and changes (usually via email).
(c) Updates Regarding Matters Affecting Your Service – contact you (and others if their personal information is provided by you) in the event of a change that affects a scheduled booking or any data or personal information you have provided to us, such as to terms and conditions of your service provision.
(d) Website Service Communication – provide notifications of any changes to our website or to our services that may affect you (and others if their personal information is provided by you).
(e) To Provide Assistance Organising and Booking a Service – send reminder emails and / or mobile text messages to confirm pre-arranged service contract arrangements.

With consent, we will:
(a) Provide Promotional Offers – inform you about any promotional offers and other products or services that may be of interest to you.
(b) Maintain Records Indicating Consent to Status – to ensure we accurately reflect your wishes when communicating with you.

In our legitimate interest* improve our services and protect against fraud:
(a) Product and Service Improvement – to improve our product and services.
(b) Website Improvement and Fraud – improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf.
(c) Security – carry out security checks when allowing you access to our services and to block fraudulent or suspected fraudulent activity.

In order to meet our legal obligations:
(a) Taxation – ensure we meet our tax and other regulatory obligations.
(b) Registration – ensure local jurisdiction regulations are complied with (where registration is necessary in such jurisdictions).

*any reliance on legitimate interest shall not prejudice your interest or fundamental rights and freedoms.

(4) Sharing your information
We do not, and will not, sell or share any of your personal data. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
(a) Companies essential for processing your purchase, such as payment service providers and delivery companies.
(b) Professional service providers, such as website hosts who help us run our business.
(c) Credit reference agencies, law enforcement and fraud prevention agencies to protect our business and your account from fraud and other illegal activities.

(5) How long we will keep your personal information
We retain your information for a range of purposes which determine the period of time for which we need to keep such information. For example (list is not exclusive):
(a) For the purposes of marketing:
a retention period of 3 years from the point of last contact with you; this may include use of our websites and/or responses to communications with you
(b) For compliance with legal obligations arising from contracts entered into with you, for example tax and health & safety regulations:
a minimum retention period of 7 years from the date of the last transaction, after which data will be removed from our systems

We will remove your data from our systems at the end of the applicable data retention periods unless we are required by current or future law to retain your personal information for a longer period.

(6) Our approach to information security
To protect your information, Windnostics has policies and procedures in place to make sure that only authorised personnel can access the information; that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third-party suppliers have contracts with defined roles and responsibilities.

While we take commercially responsible measures to ensure the safety and security of your data, due to the inherent risks with the internet, we are unable to warrant the absolute security of your data when using our services.

(7) Your rights
In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases, your response will be necessary for you to exercise this right.
(a) The right to access information we hold about you:
At any point, you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases, you may be entitled to copies of the information we hold concerning you. Once we have received your request, we will respond within 30 days.
(b) The right to correct and update the information we hold about you:
If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
(c) The right to object to processing of your data:
You have the right to request that Windnostics stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to hold your data to comply with your other rights.
(d) The right to ask us to stop contacting you with direct marketing:
You have the right to request that we stop contacting you with direct marketing. Please note, it is not possible to ‘opt out’ of receiving communication from us which directly relates to your service provision, e.g., invoices, statements, work instructions, reporting etc.
(e) The right to complain:
You can make a complain to us via enquiries@windnostics.com or go to the data protection supervisory authority (in the UK, this is the Information Commissioner’s Office at https://ico.org.uk/.

(8) Consent
In cases where we need your consent to process your information, we will ask you to make a positive indication (e.g., tick a box or insert your contact details on the relevant form or web page requiring consent). By actively providing us with your consent, you are stating that you have been informed as to the type of personal information that will be processed, the reasons for such processing, how it will be used, how long it will be kept, who else will have access to it and what your rights are as a data subject and that you have read and understood this privacy policy.

(9) Sharing your information
The information and data we collect is important for Windnostics and we understand that you care about the use and storage of your personal information; we value your trust in allowing us to do this. We do not want to share this information with anyone else and we will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform necessary functions on our behalf (such as hosting and maintaining our website, data management systems, accounting and human resources website services and additional support services), but they are bound by similar terms to those set out in our Privacy Policy and may not use this information for their own purposes.

In the event that Windnostics or any part of its business is sold or integrated with another business, Windnostics may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners and their group of companies in the same way as set out in this Privacy Policy.

(10) Contact Details
If you have any questions about how we process your information or wish to update/remove your information, then please contact us directly:

Data Protection Officer
Windnostics Limited
Greenfield Business Centre


(11) Changes to this Privacy Policy
We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.